Last Tuesday was especially tough.
The shop was overloaded, and right before lunch, a customer got in my face.
“You didn’t fix it!” he snapped, pointing at me.
“Sir, I explained last week—you have two separate issues. The check engine light is related to your emissions system. That’s a different repair.”
“I don’t care what you explained! You should’ve fixed everything!”
I sighed. “I can only fix what you authorize. It’s all on your invoice.”
He grabbed his keys. “This place is a joke. I’m leaving a review.”
Then he stormed out.
I stood there, wiping my hands, feeling that familiar sting. Still, I pushed it aside. People get frustrated. Cars are expensive. I understand that.
